Antifraud Academy: From Doc to Academy | Case Study

In only a few weeks, Bitso’s Anti Fraud team transformed a static compliance plan into an engaging, role relevant learning experience. Employees moved from PowerPoint video lectures to short interactive swipes, realistic scenarios, and fast certification. The result is measurable awareness, faster delivery, and a shared anti fraud language across teams.

Client Bitso ≈ 9 million users ~600 employees across MX · BR · AR · CO Industry FinTech & crypto exchange

Multiple modules

Expert glossary

User model & analytics

What changed at a glance

Reusable

1 curriculum

One shared program for all roles, just like Bitsonauts.

Launch speed

Go live in weeks

From Google Doc to a working academy.

Single source

1 dashboard

Real-time view of who started, who passed, and who needs a nudge.

Production effort

≈ 90% less build effort

AI-assisted authoring replaced scripting, recording, and editing.

Before

Manual spreadsheets to track completion and renewals
Experts re-running the same intros for each team
Static slide/video content that goes out of date

After

Single dashboard with real-time status & nudges
One reusable curriculum across all roles and regions
Interactive, gamified modules—no more boring slide videos

Bitso’s Anti Fraud team shared a single Google Doc that listed the topics they needed to cover. They need people to care, complete, and retain. We take that source and turn it into an interactive academy with short swipe lessons, instant feedback quizzes, and clear certificates. For Bitso this became three modules, thirty chapters, and three certificates, all branded for their Anti Fraud program and filled with examples taken from real workflows. Learners open it from the tools they already use, continue on any device, and managers can export progress and certificates at any time.

AI cut our production time and let us deliver the Anti Fraud Academy much faster while raising the quality of the content.

Henrique Chagas, Global Anti-Fraud Strategy, Bitso

The first module, Introduction to Fraud, explains general fraud concepts, the specific patterns that appear in crypto contexts, and the core prevention strategies that employees can apply in daily work. The second module, Types of Fraud, walks learners through scams, impersonation tactics, mule accounts, and account takeover methods, and it shows how these threats surface in real cases. The third module, Threat Identification and Prevention, trains teams to spot early warning signs, choose effective prevention actions, and reinforce the company culture that reduces risk.

Solution timeline

Weeks 1-2

Discovery

Mapped must have competencies with the Anti Fraud team
Prioritized topics that match daily workflows

Why it mattered. Content fits real workflows.

Weeks 3-5

Rapid build

Converted the expert input into an academy
Shipped an English version with in-depth content

Why it mattered. No strain on the Antifraud department, inclusive across countries.

Go live

Platform

One click access from the internal portal
Real time progress tracking and certificate export

Why it matters. Engagement up, friction down, Ops has live insight.

We designed the experience as a fully branded environment that matches Bitso’s anti fraud identity. Instead of generic stock visuals, every screen uses a tailored visual language and examples drawn from real workflows. A built in glossary clarifies terms as they appear. A progress and analytics layer records completions and quiz outcomes, and managers can export certificates at any time for audits or policy reviews.

Access is simple. Employees open the academy from the internal tools they already use, continue where they left off on any device, and receive a certificate as soon as they pass the final quiz. This approach turns a static policy document into a measurable training experience that ships fast, is easy to maintain, and proves compliance with clear data.